14-day cooling-off period (UK / EU consumers)
If you are a consumer in the UK or EU, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (and equivalent EU rules) give you 14 days from the day you subscribe to cancel without giving a reason.
Because we provide a digital service that is accessible immediately, you are asked at checkout to confirm that you understand you will lose this 14-day right once we begin supplying the service to you. If you tick that box and then start using JAD Apps Pro features, you waive your statutory cooling-off right for the portion of the service already supplied.
If you have not yet used any Pro feature and you cancel within 14 days of subscribing, you are entitled to a full refund. Email [email protected] with your account email and we will process the refund within 14 days.
After the cooling-off period
Subscriptions are billed in advance for monthly or annual periods. After the 14-day window (or after you have started using the service, if earlier), payments already taken are non-refundable except where:
- The service is materially defective or unavailable for an extended period and we have been unable to restore it after reasonable notice.
- You are entitled to a refund under the Consumer Rights Act 2015 (UK) or equivalent local consumer protection law.
- We have, at our discretion, agreed to a goodwill refund.
You can cancel auto-renewal at any time from the dashboard. Cancellation stops future charges; access continues until the end of the period you have already paid for, after which the account drops to the free tier.
Annual plans & pro-rata refunds
We do not offer pro-rata refunds for unused time on annual plans outside the 14-day cooling-off window. If you switch from an annual plan to a different tier mid-cycle, Stripe will calculate any credit and apply it to the new plan automatically.
Failed payments & involuntary churn
If a payment fails, we will retry over the following days and email you to update your payment method. After three failed attempts, the subscription is cancelled automatically and the account drops to the free tier. No service is charged or owed during a failed-payment retry window.
Disputed charges
Please contact us first at [email protected] before raising a chargeback. We respond to refund requests within two business days and will almost always resolve the issue faster and with less paperwork than a card-network dispute.
How refunds are paid
Refunds are issued to the original payment method via Stripe. They typically appear on your statement within 5–10 business days, depending on your card issuer or bank. You will receive a confirmation email when the refund is issued.
Statutory rights are not affected
Nothing in this policy limits or excludes any rights you have under applicable consumer protection law. If something in this policy conflicts with a mandatory consumer right, the mandatory right prevails.